LM302 - Implementing the Hearing Device Services Codes: Working with Patients and Payers

Friday, April 24, 2026

8:00 AM - 9:00 AM CST

Location: Room 301

Earn 0.1 CEUs

Instructional Level: Fundamental

Lead Presenter(s)

Marie Vetter Toalson, AuD

President, Owner, and Audiologist
Northwest Speech and Hearing Center & Chicago Hearing Services
Chicago, Illinois

Disclosure(s): No financial or nonfinancial relationships to disclose.

PDF Slides

Presenter(s)

Tracy Murphy, AuD

Audiologist/Owner
North Shore Audiology Consultants
Highland Park, Illinois

Disclosure(s): No financial or nonfinancial relationships to disclose.

Abstract: This final session in the series on the modernized hearing device services codes focuses on real-world implementation of the twelve codes at the practice level. Speakers will cover navigating payer requirements, optimizing reimbursement, addressing denials, and communicating effectively with patients about financial responsibility.

Learning Objectives:

Upon completion, participants will be able to analyze payer requirements for billing the modernized hearing device services code set.
Upon completion, the participant will be able to describe strategies for effective communications with payers about the modernized hearing device services codes and in addressing denials.
Upon completion, the participant will be able to communicate effectively with patients about financial responsibility for non-covered services.